Terms and Conditions
Health First Travel is an operator for medical tourism in India and in by no means it is a health care facilitator. It should not be confused as a hospital or health care provider. Its task is to provide patient from foreign countries to get the best treatment facility in India and as per the best knowledge and belief of the employees, it provides the information’s about the quality doctor and treatment facility. The budget of the packages is also a deciding factor about the treatment schemes.
The scope of service of Health First Travel is limited to facilitation of the patients and giving them the desired medical services and by no means can be held responsible for any of the incidents or mishap occurred during the medical procedure.
Whether good or bad the outcome of the medical treatment may be, Health First Travel can be held responsible for the same, and it is the hospital which has the complete responsibility of the treatment procedure.
You are completely bound by the terms and conditions when using – the online website of Health First Travel. The company held the right of decision to change the Terms of the Agreement and will post online about any changes in the policy or agreement. If you continue to use the service of Health First Travel website, it will be considered as an acceptance by you of the change in the agreement after the posting of any notice of change in terms.
Terms and Conditions for the Patients willing for Medical Tourism in India
The applicant who may be the patient or anyone on behalf of him like family or friends or escorts, who is applying for the medical tour in India on behalf of the patient, shall read all the details of the terms and condition very carefully before filling and signing the registration form. The quote of the package also contains the details of the terms and condition which is provided to the applicant making the booking on behalf of the Participant / Patient. It should be signed by the patient or the patient making the booking on behalf of the patient. It will be considered as a total acceptance of the terms and conditions by signing the relevant documents by the patient or anyone on behalf of him like family or friends or escorts, who is applying for the medical tour in India on behalf of the patient.
The signed terms & conditions documents with payment receipt shall be binding on the Participant making the booking on behalf of the Participant / Patient) and shall constitute a contract between Health First Travel and the Participant making the booking on behalf of the Participant / Patient) on the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) signing the terms and conditions document and making payment towards the Package.
Health First Travel Services makes the arrangement of selecting the features in the Medical tourism Package and can’t be held responsible or liable for any mishap, delay, improper services, negligence etc by the management or the staffs of the Medical Institutions as Health First Travel doesn’t control and medical institution or neither any kind of service of facility provided by the medical institutions as mentioned in the Medical Tourism Package.
It is the sole responsibility of the medical institutions to provide all kind of service related to the treatment of the patient.
Any emergency, complication or medical requirement, of whatsoever nature, arising with regard to the Participant / Patient’s treatment due to the Participant / Patient’s present or past illness or the side effects / allergy of / to drugs or lack of adequate treatment, per, during or post treatment will be the sole responsibility of the Medical Institution and / or the treating Doctor, as the case may be, and Health First Travel shall not be held responsible for the same.
For any kind of complaints or feedback for the services given by the Medical Institutions the Participant or the Patient and his / her family members, relatives, escorts, friends who have made the booking on behalf of the patient should forward directly to the Medical Institutions.
Other than the medical services, there are various other options that you can ask from Health First Travel during your visits in India like the tour and travel services, car rentals, hotel bookings, ticket bookings, translator etc and you are most welcome to ask for the further details of the services like cost and terms.
Payment Modes and Refund Policies
- On acceptance of the quoted packaged and getting your approval for the medical tourism in India, you need to pay 25 % of the total quotation which is non-refundable.
- The balance 75 % of the quoted package needs to be paid in prior to 30 days to the arrival in India.
- It may be required to pay the amount in full for booking the medical treatment in some emergency cases.
The refund of any unused or un utilized services which were paid and cancelled in advance will be processed as per the refund policies mentioned below and the amount will be refunded to the person who has made the payment to us. As per the Indian Banking procedure, the whole refund procedure may take up to 3 to 5 weeks.
Cancellation of Services and Refund Policies
Notice time given for cancellation of Service
- 15 days or more prior to the trip 20 % Non-refundable amount
- 7 to 14 days before the trip 30 % Non-refundable amount
- 2 to 6 days before the trip 40 % Non-refundable amount
- 1 day before the trip 50 % Non-refundable amount
After arriving in India, if the services like treatment or hotel bookings or tour packages are cancelled then the following policies will be applied:
• Due to medical Reasons: – Non-Refundable 25 % of the given cost estimates.
• Due to Patients or Party Decision: – 100 % non-refundable.
Disputes and Acceptance of terms
Any disputes about the websites will be governed by the law of the State of India without regard to its conflict of the law provisions.
You are accepting all the terms and conditions by using the medical services offered by Health First Travel Services and if you don’t agree then please do not sign the agreements of the Terms and Condition documents.